Course Description
Providing outstanding customer service and positive customer experiences often make the difference between gaining and keeping a customer or losing one. This customer service training course will teach you how to achieve customer service excellence and offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organization.
Topics:
- What is Excellent Customer Service
- Internal & External Clients, what are the differences
- Service Vs. Excellent Customer Service
- 10 Employee Traits put into practice
- Team Introduction
- More…..
Trainer: Christopher J. Middelhof MBA
Contact: + 5999 695-5797