Complaint Policy:

1. Students who wish to appeal their exam score must submit a written appeal within 5 business days of receiving their exam results. Please send complain through email at curacaocjm@gmail.com.
2. The written appeal must include the student’s name, student ID number, the exam in question, the specific grounds for the appeal, and any supporting documentation.
3. The appeal will be reviewed by the appropriate faculty member or academic department within 10 business days of receipt. If more time is needed to study the complaint, the participant should be informed within the time period set, stating the reasons for the delay. The institute must indicate when it expects to come to a conclusion and inform the participant.
4. The decision of the faculty member or academic department regarding the appeal is final. If you do not agree, you can pursue to contact Caribbean mediator association, the appeal body’s verdict is binding for the institute; the institute is to take any measures required and to do so promptly.
5. Students will be notified of the outcome of their appeal in writing within 3 business days of the decision.
6.  All appeals and or complaints will be handled with confidentiality and in accordance with CJM Academy policies and procedures.
7. Complaints and their handling are recorded; these records are kept for a year.