Course Description
By the end of this course, you will know what skills are needed to handle angry customers and you will have a complete set of tools to handle specific customer interactions. This is the second module to follow Excellent Customer Service Module 1
Topics:
- Angry Vs. Upset Customers
- 6 Steps in Dealing with Angry Customers
- Client is Always, right?
- Remember your function
- More….
Trainer: Christopher J. Middelhof MBA
Contact: + 5999 695-5797