CS. M2 | Angry Clients

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Course Description

By the end of this course, you will know what skills are needed to handle angry customers and you will have a complete set of tools to handle specific customer interactions. This is the second module to follow Excellent Customer Service Module 1


  • Angry Vs. Upset Customers
  • 6 Steps in Dealing with Angry Customers
  • Client is Always, right?
  • Remember your function
  • More….

Trainer: Christopher J. Middelhof MBA
Contact: + 5999 695-5797

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