Excellent Customer Service

This course offers an in-depth understanding of customer service principles, focusing on the skills,
strategies, and attitudes necessary to deliver exceptional service. Students will learn how to
effectively manage customer interactions, handle complaints, and build long-term customer
relationships. The course aims to prepare students for roles in customer service across various
industries.

Module Objectives:

1. Understand the importance of customer service in business success.
2. Develop essential communication and interpersonal skills for customer service.
3. Learn techniques for handling difficult customers and resolving complaints.
4. Explore strategies for building and maintaining strong customer relationships.

Topics Cover:

• Principles of Customer Service
• Attitude
• Angry Clients
• The Art of Customer Service
• Overcoming difficult Clients

Learning Style:
Full Online, Full On-Site, and Blended Available.

Assignments and Exercises:

1. Reading Assignments:  Readings on management theories, case studies, and articles on contemporary management practices.
2. Case Studies:  Analyze real-world management challenges and propose solutions presented in the course lectures. 

Quizzes and Assessments:
 All Modules will have a quiz of multiple choice and or open answer questions linked to it. All Quizzes need to be completed with an 80% score to pass. 

Program Language:
Course is in English and Lecture is also available in Papiamento.

For whom is this program: 
For anyone that is looking to work in a field were customer service must be provided or looking to
enter this field.

Minimal Education required:
MBO / Years of professional working experience can also be evaluated.