Business and Management

Program Discription: This course offers an in-depth understanding of customer service principles, focusing on the skills,strategies, and attitudes necessary to deliver exceptional service. Students will learn how toeffectively manage customer interactions, handle complaints, and build long-term customerrelationships. The course aims to prepare students for roles in customer service across variousindustries. Module Objectives: Understand the importance

Program Discription: This course is designed to provide individuals with the essential skills and knowledge required to beeffective supervisors. It covers the fundamental aspects of supervisory roles, including leadership,communication, team management, and performance monitoring. The course aims to equipstudents with the tools needed to manage teams effectively, resolve conflicts, and foster aproductive work environment. Module