Course Description This course is an introduction to leadership theory and practice. Students will develop an understanding of the behaviors and characteristics of leaders through examination of current leadership models. Common leadership issues and dilemmas will be examined through case studies of real world situations. Trainer: Christopher J. Middelhof MBA Contact: + 5999 695-5797
LS. M2 | Leadership into practice Read More »
Course Description Students will acquire basic sales skills and gain confidence to make telephone or face-to-face sales. Participants learn customer-focused selling techniques as well as new skills for starting a sales conversation, building client rapport, selling a particular product or service and closing the sale. Trainer: Christopher J. Middelhof MBAContact: + 5999 695-5797 Lst. Revised 16/01/2024
SLS. M2 | Intermediate Sales Read More »
Course Description Student will learn how to attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. Trainer: Christopher
HOSP. M3 | Guest Relations Read More »
Course Description The Managing Front Office Operations course is designed to provide students with a basic understanding of front office procedures in the hospitality industry. Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along
HOSP. M2 | Front Desk Agent Read More »
Course Description Microsoft® Publisher is a desktop publishing software application capable of producing greeting cards, certificates, newsletters, and other printed publications. Publisher includes a large collection of templates that provide a great way to start a new publication. Publisher offers a large selection of “building blocks” that can be dragged into your documents, helping you
MOB. M1 | Microsoft Publisher Read More »
Course Description In this course, you will use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; customize message response options, and organize your mail. Trainer: Christopher J. Middelhof MBAContact: + 5999 695-5797 Lst. Revised 11/01/2024
MOO. M1 | Microsoft Outlook Read More »
Course Description This training provides all the tools necessary to create and use basic spreadsheets. Participants will receive an overview of the interface and learn the various methods for entering and editing data. Additionally, participants will learn the various ways to write simple formulas. Trainer: Christopher J. Middelhof MBAContact: + 5999 695-5797 Lst. Revised 16/01/2024
MOE. M1 | Microsoft Excel Read More »
Course Description In this lesson you will learn the meaning, objectives and uses of accounting terminology when it comes to Assets, Liabilities and Equity. This is an introductory course into the world of accounting. Part 2 Topics: Assets Liabilities Equity Balance Sheets Current Vs. Non-Current More…. Trainer: Christopher J. Middelhof MBAContact: + 5999 695-5797 Lst.
Acc. M2 | Accounting Terminology Read More »
Course Description This course will examine the role of human resource development in maintaining an organization’s competitive position in today’s environment. In doing so, it will identify assessment techniques that will assist the manager in determining the general training needs of the organization and the specific needs of the employees and it will introduce practices
HRM M4 | Organizational Behavior Read More »
Course Description Topics: Fisologiko Sintimentu Pensamentu E Deseo pa hasi algu Trainer: Christopher J. Middelhof MBAContact: + 5999 695-5797 Lst. Revised 8/12/2023
Psyc. M4 | Child Emotional Stages Read More »
